Multi Benefit Solution (MBS) | Osman Ozturk | UX & UI Designer

ENTERPRISE APPLICATION, PUBLic application

Multi Benefit Solution (MBS)

Reimagined the MBS platform for BearingPoint (Blyce), transforming the user experience to enable governments to deliver social benefits faster, more transparently, and in full compliance with legislation and regulations. The new solution eliminates redundant workflows, improves operational efficiency, and empowers public-sector teams to manage complex benefit processes with clarity and confidence.

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Role

UX Designer

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Duration

Oct 2020 - Oct 2022

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Deliverables

A scalable, reusable platform & design system

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Framework

BeInformed & BeInformed

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Customer

Confidential

Regulations, laws, user journey & system requirements

The project began with understanding the laws and regulations governing benefits. These laws and regulations play a crucial role because we are building a government solution that will be used by thousands of people. Misunderstanding these laws and regulations can lead to improper verification of benefit eligibility, incorrect calculations, or even lawsuits.

After understanding the laws and regulations, it was time to analyze the currently used forms for benefit applications and create the user journey, from Service Desk, Online Portal to Back Office and vice versa and map the requirements for each process.

Example of the sickness benefit requirements list

Example of the user journey / service blueprint for maternity benefit

The result

Finally, a user-friendly prototype solution was designed with a generic flow and functions that will be used for 9 types of benefits. By designing a generic flow and functions, we ensure consistency and therefore ease of use for both the claimant of the online portal and the back office clerk.

Because we are building a solution, a design system was created so that we can reuse the components and even convert them to a different style for a new client who purchases a package of benefit solutions from BearinPoint Caribbean. This saves us time in designing, but also in building the components, because they are already stored in the CSS.

Screenshots

Backoffice portal